Refund & Cancellation Policy

At Fellside Trails Ltd we want you to be satisfied with digital walking guides, course enrolments and concierge itinerary services. This policy explains cancellation and refund rights under UK consumer law.

1. Statutory Cooling-Off Rights

For most distance contracts, UK Consumer Contracts Regulations 2013 provide a 14-day cooling-off period. If you buy digital content and expressly agree to immediate supply, acknowledging that you lose the right to cancel once supply begins, that cooling-off right may no longer apply after delivery starts.

2. Digital Guides and Courses

Where a download or course access has been supplied immediately at your request, refunds are generally not available for change of mind after access is granted. If content is faulty or not as described, you have rights under the Consumer Rights Act 2015 to repair, replacement or refund as appropriate.

3. Bespoke Itinerary Services

Custom planning work that has already commenced may be charged for time reasonably spent. If we have not started work, you may cancel for a full refund of amounts paid for that service.

4. How to Request a Refund

Contact us with your order reference:

• Email: [email protected]
• Post: Customer Support, Fellside Trails Ltd, 7 Lake Road, Keswick, CA12 5BT, United Kingdom
• Phone: +44 1768 772441

5. Processing Times

Approved refunds are typically processed within 14 days using the original payment method where possible.

6. Company Details

Fellside Trails Ltd · Company Number 15209384 · VAT GB927184563 · Director Callum Fenwick